In just four years Smart Mover, founded by Sbusiso Nkala has gained the title of “ The Celeb’ s choice.” This comes after a track record of successful services rendered for some of South Africa’ s highest profile celebrities and professionals.
In just four years Smart Mover, founded by Sbusiso Nkala has gained the title of “The Celeb’s choice”. This comes after a track record of successful services rendered for some of South Africa’s highest profile celebrities and professionals.
In this episode
01:06 – Accidental entrepreneurship
03:48 – Fleet and business growth
04:50 – Proactive risk and operations management
07:22 – Lessons learned from franchising and territory expansion
10:41 – Data-driven operations and mentorship
13:50 – The importance of micromanagement
20:45 – Google reputation and digital strategy
26:58 – Using customer care as the tool for competitive advantage
Podcast: Play in new window | Download (Duration: 30:37 — 45.2MB)
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